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Application Maintenance

The last decade has seen an unprecedented use of technology by all industries as a business enabler. As a result, at present, most organizations spend a significant portion of their IT budgets in maintaining legacy applications or managing multiple applications that deliver similar functionalities. However, it leaves no scope for any new development, which is the need of an hour given the pace at which new and better technologies are being introduced in the market. Besides this, application failures, downtime, or performance issues have far- reaching repercussions including diminished business performance, significant financial losses, reduced competitiveness, and lowered customer satisfaction. Global enterprises can unlock hundreds of thousands of dollars each year through effective application management, making it a critical business imperative.
Some of the key challenges that enterprises face, include the following:

  • High operational cost associated with managing legacy and redundant applications
  • Monolithic applications that are not agile or flexible enough to fulfil new business realities
  • Lack of application alignment with business requirements
  • Inability to proactively identify application failures or respond rapidly to incidents based on the business importance
  • End-user complaints due to application performance or availability issues
  • Difficulty in integrating with web-based and modern distributed platforms and environments
  • Inability to meet required service quality objectives or comply with regulatory requirements
  • Shortage of skilled resources

Why APTEGRA?

An experienced IT Service provider, APTEGRA can effectively resolve your challenges through end-to-end management of infrastructure, applications, and business processes.
APTEGRA’s comprehensive application management services consists of the following:

  • Application Maintenance

APTEGRA offers application maintenance services designed on the principles of business centricity, continual value innovation, complete ownership, and knowledge enrichment. APTEGRA’s integrated maintenance and support methodology ensures a seamless user-experience. Our customized approach to each engagement ensures that all strategic, relationship, and operational aspects are attended at the right time leveraging the right resources. Our outcome-based delivery model is the result of years of rich experience, deep knowledge-base, industry best-practices, and international process standards.

  • Our maintenance and production support services include the following:
  • 24×7 Global support
  • Break fix, manage batch cycles, and application availability
  • Incident management
  • Problem management
  • Change management—release based, request based
  • Service level management.
  • Knowledge management.
  • Application Portfolio Rationalization
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