Infrastructure Application Management
- Application monitoring and reporting:
Supports all operational parameters including usage, throughput, and availability.
Administration and troubleshooting: Automated operations and analytics based on thresholds and triggered events that can offline, initialize and restart an application without operator intervention.
Install, upgrade, and patch: Version management and remote distribution.
Security and hardening: Removal of vulnerable and unnecessary services, patching security holes, and securing access controls.
Configuration and backup management: Creation and management of separate instances to reduce application downtime
- Database Administration
- APTEGRA has capabilities in leading database technologies to enable global enterprises to consolidate disparate technology environments, maintain high availability, and better customer services at lower operational cost. Our Database Administration solutions, combined with the global delivery model, provide the capability to the organizations to accommodate complex and rapidly expanding database environment at disparate locations with multiple technologies. We have developed comprehensive database services based on the best practices defined by the ITIL framework. Our database practice offerings are depicted in the below diagram:
- Remote Managed Services
- APTEGRA’s partner’s global network operation centers (NOCs) serve as the cornerstone of the delivery architecture for remote managed services. It provides rigorous standards of full redundancy, high availability, and uncompromising security. We provide services for complete remote service desk solution and/ or remote monitoring of a portion of their network, a select site, or a group of servers. Remote infrastructure management solutions are based on an open, scalable, and sophisticated architecture. It enables the integration of vendor or customer-supplied tools—eliminating a task that stymies most companies. Our capabilities in remote managed services include the following:
Remote monitoring: We provide 24×7, continuous and automated performance monitoring of the client’s environment. We monitor IT components and transactions based on pre-defined metrics for specific events, threshold violations, and errors or faults.
Remote infrastructure management: Our remote operations solution automates the process of IT infrastructure administration and patch management. We manage maintenance schedules and administrative tasks, such as resource assignments and notification options, depending on the level of service desired.
Remote service desk: APTEGRA’s remote service desk provides complete 24×7 help desk coverage—from call management, service request tracking, and problem ticket management, to change request management. We provide our clients with a series of templates and workflow definitions to establish fully functioning trouble ticketing and detailed service reporting, and validate their service level agreements.
Customer portal: Our remote infrastructure management services give our clients a transparent and clear view of the availability, utilization, and performance of every IT component of the infrastructure. We provide 24×7 infrastructure performance listing, historical trend information, and the latest performance snapshot at any time.
- Desktop Operations
- The increasing adoption of hosted virtual desktops (HVDs) by enterprises has a profound effect on IT desktop operations that intend to shape everything from PC purchasing strategies to application delivery, maintenance, and security.